Kronos Incorporated has announced new and powerful enhancements to its next-generation cloud suite – Workforce Dimensions. These enhancements are aimed towards streamlining operational execution for retail, hospitality, and food service organizations. The features empower the entire workforce with fully comprehensive workforce management and human capital management experience by combining advanced labor volume forecasting, predictive scheduling, and task management – all in one.
The suite has been powered by AIMEE, which is an AI engine built to deliver personalized, best-fit schedules that ensure associate skills are aligned with customer volume and seasonal demand. Machine learning and embedded predictive analytics further fine-tune labor forecasts and transform managers into strategic problem solvers, revealing the impact that unplanned scheduling changes and absence can have both on business performance and compliance with scheduling legislation. The ‘Kronos Task Management’ feature, powered by ThinkTime, allows managers to deliver superior customer experience by quickly and easily helping associates prioritize actionable tasks, daily to-dos, and customer needs from any device. It also enables better planning and enhanced visibility into the real-time status of distributed work.
The Workforce Dimensions HCM feature unifies various functions such as talent acquisition, onboarding, core human resources (HR), performance management, and payroll with workforce management and task management, to provide a single solution spanning the entire employee lifecycle. With predictive HCM analytics and a responsive user experience, it allows managers to spend less time behind a desk and more time working with customers and training teams.
David Strobelt, Chief Information, and Supply Chain Officer, Modell’s Sporting Goods, said: “The future of work is about flexibility and helping associates be empowered, engaged, and mobile! With Kronos, our associates can manage and build their own schedules, pick up, drop, and swap a shift on their own terms, and easily prioritize and complete important tasks. Qualified associates will eventually be empowered to choose which store they work in, with proper manager approvals built right into the workflow. The end result is an employee-first environment where associates are engaged, untethered, and empowered to work their own way. As we succeed, our people are going to flourish and so will our business.”
Amanda Nichols, Senior Manager, Retail and Hospitality Practice Group, Kronos, said: “With significantly enhanced forecasting accuracy and integrated task management capabilities so retail, hospitality, and food service brands can deliver a superior guest experience while controlling labor costs and optimizing global efficiencies. Workforce Dimensions changes the game for retailers and others by offering a first fully responsive cloud solution that unifies HR, workforce management, payroll, and global store operations, while providing AI-powered insights to ensure that organizations always have associates with the right skills in the right place at the right time.”
